Privacy Policy
Effective date: September 7, 2026
Berea Refrigeration & Restaurant Equipment Repair LLC ("Berea Refrigeration," "we," "us," or "our") operates BereaHVAC.com and provides heating, air conditioning, refrigeration, and restaurant-equipment services. This policy explains how we handle information provided through our website and service communications.
Information we collect
We collect information you provide when contacting us, requesting service, asking for an estimate, or communicating about a job. This may include your name, email address, telephone number, service address, equipment information, the details of your request, completed specification sheets and equipment photographs you choose to upload. If you choose to receive text messages, we also record your mobile number, consent choice, and related messaging history.
Our website and its service providers may collect technical information such as browser and device information, pages visited, and cookies needed to operate the website.
How we use information
We use information to respond to inquiries, arrange and deliver service, coordinate appointments and technician arrivals, prepare estimates and invoices, maintain service records, process customer requests, and protect our business and website.
Website requests and attachments are stored for our team to review. Payment-card and bank information is collected by the payment provider on its secure page; do not include it in our request forms.
Service text messages
If you opt in, Berea Refrigeration may send text messages about scheduling, appointment reminders, technician arrival updates, service coordination, estimates, and invoices. Message frequency varies with your service activity. Message and data rates may apply. This service-text program does not include promotional offers or advertising.
Providing a telephone number, submitting a service request, or becoming a customer does not by itself enroll you in text messages. Text-message consent is optional and is not a condition of purchasing goods or services. You can request service by phone or email without agreeing to receive texts.
To opt in on our website, review your request, select the separate, unchecked service-text consent box, enter your authorized mobile number, and submit. We store the number, consent disclosure and version, time received, and originating form when available with your request. Our team reviews this record before adding the number to service messaging.
Reply STOP to unsubscribe from text messages. You may receive a final confirmation of your opt-out. Reply HELP for assistance, or contact us at 859-619-6260 or through our customer service form. See our Terms & Conditions for additional messaging terms.
Sharing information
We share information with service providers only as needed to operate our website, manage service requests and customer records, deliver communications, and support billing. These may include website hosting and storage providers, Wix, FieldEdge, payment processors, delivery providers and messaging providers that process information on our behalf. We may also disclose information when required by law or necessary to protect legal rights and security.
We do not sell or share mobile numbers, SMS opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. SMS consent is specific to Berea Refrigeration and is not transferred to another business. Messaging service providers may process this information solely to deliver and administer our messages on our behalf.
Retention and protection
We retain information as needed to provide services, maintain business records, document consent and opt-out choices, and meet applicable obligations. We use reasonable safeguards to protect it, but no electronic system is completely secure. Please do not send payment-card details, passwords, or other sensitive information through website messages or text messages.
Your choices and questions
Contact us to request a correction or ask about your personal information. We may need to verify your identity before acting on a request. Some records may need to be retained for legal or business obligations. An SMS opt-out does not prevent necessary service communications by other available channels.
Contact us
Berea Refrigeration & Restaurant Equipment Repair LLC 2474 Calico Rd., Berea, KY 40403 Phone: 859-619-6260 Customer service: office@bereahvac.com
Changes to this policy
We may update this policy as our practices change. The effective date shown on this page identifies the current version.